FAQs

Shipping

What are my shipping options?

To help keep shipping cost low, I am currently offering USPS First Class letter mail (no tracking) for both US and International orders for STICKER ORDERS. These orders are sent in stamped envelopes.

Tracking is available for orders containing larger items such as washi tapes, pins, and memo pads. These orders are sent in padded/rigid mailers.

When will my order ship?

Please allow 5-7 business days for your order to ship. Once shipped, please be aware of the following expected delivery times:

  • For Domestic US orders: 1-2 weeks delivery

  • For International orders: 2-4 weeks delivery (Please be patient! Some countries may see additional shipping delays).

Shipping to UK/EU, Australia & Other International Countries with Import Taxes

I, Jeniffer Ortega (a.k.a fructus.illustrations), am not collecting or remitting VAT import taxes. This means that your package will be collected by your country when it reaches customs. You may experience package delays and additional processing fees. You can also check with you country’s customs office to determine what your additional costs will be before ordering.

Please note that by placing an order, you, the buyer, understand that you are liable for any VAT fees/charges that occur.

Please understand that I, Jeniffer Ortega, am not responsible for any import taxes and they are not included in the item price or shipping cost.

ANY ADDITIONAL TAXES/CHARGES/FEES ARE THE CUSTOMER’S RESPONSIBILITY AND MUST BE PAID TO YOUR COUNTRY TO CLAIM YOUR PACKAGE.

By purchasing from this shop, you have read, understood, and agree to these terms.

Thank you!

General

Do you accept returns?

I do not accept returns. If you have any issues with an order please contact me at fructus.illustrations@gmail.com or through this form.

What materials do you use?

Currently, I mainly do digital work using my iPad Pro and Procreate. My current favorite brushes are dry ink, studio pen, and 6B pencil. (These come free with the app!)

When I do traditional work, I use acrylic paints, paint markers, acrylic inks and colored pencils.

Do you do commissions?

Currently I am not accepting commissions. I plan to open slots for customers some time in the future. To be up to date on shop or commission announcements follow me on any of my socials!

Did you study art/have an art degree?

No, I actually have a Bachelor’s Degree in Systems Engineering! I am a self-taught artist/illustrator and I’ve learned a lot of what I know through experimenting and watching plenty of YouTube videos!